I wasn't expecting this...
What do you give a father for his 80th? He has everything... except a good parasol in the garden, one that hangs over the garden bench giving much more shade than the usual straight rods.
So, way back in January, from IKEA I ordered him one of those parasols (BAGGON) with sandbag weights (IGGON) to hold the support down. As it was a gift, I didn't show my father the invoice. And of course, he's in the UK, and I'm not.
Moving onto now, I get to the UK for a week and find there's no parasol in the garden. What gives? My father left me to put it up. Okay... so where are the sandbag weights for the support? What sandbags? ... turns out IKEA didn't deliver the weight.
It's been months since the delivery. No paperwork was given, all I have is the invoice emailed to me way back in January.
First stop: the UK IKEA website. 'Contact Us' is just a spiralling maze of pages which get you no closer to contacting anyone or anything. I wasn't expecting that a successful worldwide store like IKEA has a website with no actual contact given.
Second stop: Twitter (X). After days of constant messaging, the situation is that they have a photo which proves all items were delivered, a photo which they cannot show me due to the fact that delivery photos are for internal use only, and that it is now a 'losed matter' (their words).
So, the little guy is f#%ked once again. IKEA is no different to any other large company, waiting for the opportunity to screw anyone they can, the smaller the victim, the better. No customer satisfaction, nothing, just take the money and run (quite literally in this case with dodgy protocol and delivery driver).
Conclusion: IKEA stole a gift from my father. IKEA lost half a dozen customers (they don't care, they're so popular) and gained decades of people spreading this story across the world (my family reaches all corners of the globe).
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